Fast ferry catamarans have been in use for several decades. They possess the advantage of overcoming one of the major deficiencies of water transportation: low speed. Although their operation has spread throughout dif...Fast ferry catamarans have been in use for several decades. They possess the advantage of overcoming one of the major deficiencies of water transportation: low speed. Although their operation has spread throughout different parts of the world, an overall analysis of the implementation and failures of this technology remains underdeveloped in the transport literature. This paper presents and compares two unsuccessful experiences of the use of fast ferry catamarans in New Zealand and Hawaii. Although both attempts possess major differences in terms of their contexts, particularly regarding competition, regulatory and environmental issues, some of the common lessons learned from both experiences can significantly contribute to a better understanding of this water transport technology and the challenges involved in its operation.展开更多
In the competitive environment of air transport management,airline passenger satisfaction is critical to customer loyalty,operational feedback,financial performance,and regulatory compliance and rankings.Research on a...In the competitive environment of air transport management,airline passenger satisfaction is critical to customer loyalty,operational feedback,financial performance,and regulatory compliance and rankings.Research on airline passenger satisfaction has evolved and matured,shaped by industry dynamics and passenger expectations.However,only some studies have systematically assessed the key drivers and outcomes of airline passenger satisfaction.Consequently,this research provides a meta-analysis of the relationships between the critical drivers of passenger satisfaction and attitudinal and behavioural outcomes within the airline industry.A meta-analysis of 95 empirical studies revealed that perceived service quality and perceived value positively impact passenger satisfaction,with varying effect sizes.Passenger satisfaction had a significant direct and indirect effect on various behavioural intentions and on the willingness to recommend an airline,with gender moderating the relationship between perceived value and satisfaction.Among the perceived service quality dimensions,in-flight service had the greatest effect and was critical to passenger satisfaction.A conceptual model containing mechanisms to achieve affirmative behavioural responses through passenger satisfaction is provided for airline practitioners to formulate long-term success.展开更多
This study identifies relevant innovations and discusses value creation in the aviation industrybetween 2000and 2019.Aviation expertswithexperiencein innovation were selected and invited to complete a survey identifyi...This study identifies relevant innovations and discusses value creation in the aviation industrybetween 2000and 2019.Aviation expertswithexperiencein innovation were selected and invited to complete a survey identifying the leading innovations in the industry.This study contributes to recent aviation history by offering a list of innovations and a discussion of technological path dependency and value proposition with examples.This overview is helpful to academics and practitioners to verify how these innovations have shaped the industry worldwide,making it more efficient,agile,sustainable,and safe.The innovations selected comprise consolidated technologies and emerging advances introduced in the timeframe proposed.33 innovations primarily related to incremental and technical typologies that add value to products were mapped.In addition,this study provides insightful findings by classifying the value created for the aviation sector into five innovation clusters:(1)aircraft technology,adding value in terms of efficiency and sustainability;(2)innovation in passenger services,creating more personalized services and enhancing the customer experience;(3)innovation in flying,adding value in terms of safety and the security environment;(4)business and operational management,improving procedures and revenue;(5)and general applications,adding value in terms of Aviation 4.o(increases in automation and data exchange,including cyber-physical systems,the Internet of Things(IOT)and cloud computing).展开更多
文摘Fast ferry catamarans have been in use for several decades. They possess the advantage of overcoming one of the major deficiencies of water transportation: low speed. Although their operation has spread throughout different parts of the world, an overall analysis of the implementation and failures of this technology remains underdeveloped in the transport literature. This paper presents and compares two unsuccessful experiences of the use of fast ferry catamarans in New Zealand and Hawaii. Although both attempts possess major differences in terms of their contexts, particularly regarding competition, regulatory and environmental issues, some of the common lessons learned from both experiences can significantly contribute to a better understanding of this water transport technology and the challenges involved in its operation.
文摘In the competitive environment of air transport management,airline passenger satisfaction is critical to customer loyalty,operational feedback,financial performance,and regulatory compliance and rankings.Research on airline passenger satisfaction has evolved and matured,shaped by industry dynamics and passenger expectations.However,only some studies have systematically assessed the key drivers and outcomes of airline passenger satisfaction.Consequently,this research provides a meta-analysis of the relationships between the critical drivers of passenger satisfaction and attitudinal and behavioural outcomes within the airline industry.A meta-analysis of 95 empirical studies revealed that perceived service quality and perceived value positively impact passenger satisfaction,with varying effect sizes.Passenger satisfaction had a significant direct and indirect effect on various behavioural intentions and on the willingness to recommend an airline,with gender moderating the relationship between perceived value and satisfaction.Among the perceived service quality dimensions,in-flight service had the greatest effect and was critical to passenger satisfaction.A conceptual model containing mechanisms to achieve affirmative behavioural responses through passenger satisfaction is provided for airline practitioners to formulate long-term success.
文摘This study identifies relevant innovations and discusses value creation in the aviation industrybetween 2000and 2019.Aviation expertswithexperiencein innovation were selected and invited to complete a survey identifying the leading innovations in the industry.This study contributes to recent aviation history by offering a list of innovations and a discussion of technological path dependency and value proposition with examples.This overview is helpful to academics and practitioners to verify how these innovations have shaped the industry worldwide,making it more efficient,agile,sustainable,and safe.The innovations selected comprise consolidated technologies and emerging advances introduced in the timeframe proposed.33 innovations primarily related to incremental and technical typologies that add value to products were mapped.In addition,this study provides insightful findings by classifying the value created for the aviation sector into five innovation clusters:(1)aircraft technology,adding value in terms of efficiency and sustainability;(2)innovation in passenger services,creating more personalized services and enhancing the customer experience;(3)innovation in flying,adding value in terms of safety and the security environment;(4)business and operational management,improving procedures and revenue;(5)and general applications,adding value in terms of Aviation 4.o(increases in automation and data exchange,including cyber-physical systems,the Internet of Things(IOT)and cloud computing).
