Research on the social value of the bus industry in Australia revealed an inconsistency in findings between qualitative and quantitative results in relation to the nature of a bus operator＇s interaction with the comm...Research on the social value of the bus industry in Australia revealed an inconsistency in findings between qualitative and quantitative results in relation to the nature of a bus operator＇s interaction with the community where they provide a transport service. As part of a larger research project that surveyed bus operators about their corporate social responsibility, bivariate analysis found that the responses to the embedded Sense of Community Index （SOCI） did not provide a predictor of the extent of a bus operator＇s community interaction or determinant of Corporate Responsibility （CR）. However, qualitative comments in the survey suggested that bus operators did display strong positive feelings about their community. Published after the data collection stage was completed, the Sense of Community Responsibility Index （SOCRI） appeared to be a better fit than SOCI to explain the nature of bus operator＇s interaction with their community. Rather than drawing on community resources, the interaction was shown to be one of leaderships on the part of the operator. Further examination of this relationship using the SOCR would test this finding.展开更多
This paper provides an account of how a voluntary professional association （or industry representative body） in Victoria, Australia, led a whole-of-industry response to an alarming increase in on-board assaults on b...This paper provides an account of how a voluntary professional association （or industry representative body） in Victoria, Australia, led a whole-of-industry response to an alarming increase in on-board assaults on bus drivers by passengers, and the resulting impact on drivers＇ health and well-being. Influenced by literature and guided by the results from two commissioned research pieces, the association developed and implemented a five pillar strategy to address these issues. A stakeholder perspective was adopted to develop the strategy in order to ensure high relevance and value by being as inclusive as possible across the entire industry, and agency theory underpinned the association＇s implementation of the strategy. It is hoped that this case study exemplar will assist increase the productivity and social capital of an industry. others in utflising theory for policy change with a view to展开更多
Existing in most family firms, the chief emotional officer （CEmO） is the enigmatic heart of the organisation, linking family harmony with business performance and productivity. The literature is rich in acknowledgin...Existing in most family firms, the chief emotional officer （CEmO） is the enigmatic heart of the organisation, linking family harmony with business performance and productivity. The literature is rich in acknowledging the existence and value of the CEmO in family firms, but little is said of the abilities mastered by CEmOs and how organisations can leverage the value of the CEmO through professional development. It is this nexus that this paper aims to fill. Commencing with an exploration of the literature on the purpose and value of the CEmO, key findings are advanced through interviews and a focus group. The specific site of research selected is one rich in family business in which to explore the CEmO phenomenon--the bus and coach industry in Victoria, Australia. Revealed is the fundamental competencies of the CEmO, being their adept ability to facilitate harmony, drive productive and focus values-based decision making in family firms. The outcomes that these competencies achieve and the obstacles and challenges of the CEmO role are also presented. Concluding remarks ask how the CEmO and these core competencies can be developed in a role that is often unstructured, intuitive, and unrecognised within the firm.展开更多
This study shows how family firm size affects the extent to which bus and coach operators in Australia interact with and contribute to their community by quantifying the value of eight social externalities and present...This study shows how family firm size affects the extent to which bus and coach operators in Australia interact with and contribute to their community by quantifying the value of eight social externalities and presenting the results, using the number of staff and the number of buses per operator as the denominators. The study highlights how a transaction between the government, as buyer, and the bus operator, as seller of services, can affect an external factor that being community and regional development. The results suggest that the small- and medium-sized family firm bus operators are the governance models most likely to contribute toward achieving community and regional development outcomes, which in turn, highlights the importance placed on the achievement of the non-financial goals of family firms and the socio-emotional wealth of the community in which it is embedded. This study suggests that it is possible that contracting bus-services for social value, rather than just lowest price, would create greater benefit for the community and this would offset any gains in economic efficiency achieved by large and non-family firms.展开更多
This paper discusses the nature of the Australian bus and coach representative environment and the role of the state-based voluntary professional association （SBVPA）. A literature review associated with memberships ...This paper discusses the nature of the Australian bus and coach representative environment and the role of the state-based voluntary professional association （SBVPA）. A literature review associated with memberships to which businesses subscribe for representation and linking social capital is presented, as well as a discussion on agency theory that possibly explains the member/association dynamic. The results of an Australia-wide survey of bus operators, which measures the extent of linking social capital between themselves and their SBVPA, are revealed. It is found that one state with consistently higher results may possess a competitive advantage in the form of a partnership agreement with the State Government Authority--an agreement that rests on co-operation and facilitates social capital. This evidence could contribute to the global narrative on how non-profit associations can be a mechanism for institutionalising social capital, sustain a firm＇s operation and encourage governments to increase their use of non-profit associations, as agents of government, to achieve public policy outcomes.展开更多
文摘Research on the social value of the bus industry in Australia revealed an inconsistency in findings between qualitative and quantitative results in relation to the nature of a bus operator＇s interaction with the community where they provide a transport service. As part of a larger research project that surveyed bus operators about their corporate social responsibility, bivariate analysis found that the responses to the embedded Sense of Community Index （SOCI） did not provide a predictor of the extent of a bus operator＇s community interaction or determinant of Corporate Responsibility （CR）. However, qualitative comments in the survey suggested that bus operators did display strong positive feelings about their community. Published after the data collection stage was completed, the Sense of Community Responsibility Index （SOCRI） appeared to be a better fit than SOCI to explain the nature of bus operator＇s interaction with their community. Rather than drawing on community resources, the interaction was shown to be one of leaderships on the part of the operator. Further examination of this relationship using the SOCR would test this finding.
文摘This paper provides an account of how a voluntary professional association （or industry representative body） in Victoria, Australia, led a whole-of-industry response to an alarming increase in on-board assaults on bus drivers by passengers, and the resulting impact on drivers＇ health and well-being. Influenced by literature and guided by the results from two commissioned research pieces, the association developed and implemented a five pillar strategy to address these issues. A stakeholder perspective was adopted to develop the strategy in order to ensure high relevance and value by being as inclusive as possible across the entire industry, and agency theory underpinned the association＇s implementation of the strategy. It is hoped that this case study exemplar will assist increase the productivity and social capital of an industry. others in utflising theory for policy change with a view to
文摘Existing in most family firms, the chief emotional officer （CEmO） is the enigmatic heart of the organisation, linking family harmony with business performance and productivity. The literature is rich in acknowledging the existence and value of the CEmO in family firms, but little is said of the abilities mastered by CEmOs and how organisations can leverage the value of the CEmO through professional development. It is this nexus that this paper aims to fill. Commencing with an exploration of the literature on the purpose and value of the CEmO, key findings are advanced through interviews and a focus group. The specific site of research selected is one rich in family business in which to explore the CEmO phenomenon--the bus and coach industry in Victoria, Australia. Revealed is the fundamental competencies of the CEmO, being their adept ability to facilitate harmony, drive productive and focus values-based decision making in family firms. The outcomes that these competencies achieve and the obstacles and challenges of the CEmO role are also presented. Concluding remarks ask how the CEmO and these core competencies can be developed in a role that is often unstructured, intuitive, and unrecognised within the firm.
文摘This study shows how family firm size affects the extent to which bus and coach operators in Australia interact with and contribute to their community by quantifying the value of eight social externalities and presenting the results, using the number of staff and the number of buses per operator as the denominators. The study highlights how a transaction between the government, as buyer, and the bus operator, as seller of services, can affect an external factor that being community and regional development. The results suggest that the small- and medium-sized family firm bus operators are the governance models most likely to contribute toward achieving community and regional development outcomes, which in turn, highlights the importance placed on the achievement of the non-financial goals of family firms and the socio-emotional wealth of the community in which it is embedded. This study suggests that it is possible that contracting bus-services for social value, rather than just lowest price, would create greater benefit for the community and this would offset any gains in economic efficiency achieved by large and non-family firms.
文摘This paper discusses the nature of the Australian bus and coach representative environment and the role of the state-based voluntary professional association （SBVPA）. A literature review associated with memberships to which businesses subscribe for representation and linking social capital is presented, as well as a discussion on agency theory that possibly explains the member/association dynamic. The results of an Australia-wide survey of bus operators, which measures the extent of linking social capital between themselves and their SBVPA, are revealed. It is found that one state with consistently higher results may possess a competitive advantage in the form of a partnership agreement with the State Government Authority--an agreement that rests on co-operation and facilitates social capital. This evidence could contribute to the global narrative on how non-profit associations can be a mechanism for institutionalising social capital, sustain a firm＇s operation and encourage governments to increase their use of non-profit associations, as agents of government, to achieve public policy outcomes.
