摘要
物流行业客户关系管理中的客户服务管理信息系统,是现代化和信息化物流企业开展客户服务不可缺少的组成部分,该系统的内容对于物流企业、客户和服务人员来说都至关重要。本文根据客户关系系统中客户服务领域的现状,结合现代经济环境对客户服务提出的新要求进行系统分析,并提出整体设计方案。
Customer service management system in logistics industry is an indispensable part for logistics enterprises of modernization and informatization to develop customer service,which is also crucial to the customers and service personnels. Based on the status of customer service in customer relationship system,this paper analyzes the new requirements of customer service in modern economic environment,and proposes the overall design.
出处
《电脑与电信》
2013年第9期58-60,共3页
Computer & Telecommunication
