摘要
读者满意度与图书馆服务绩效是现代图书馆理论中的二个理论维度,存在着正相关性。读者满意度强化图书馆服务的生态理念,是图书馆服务绩效量化的基轴;读者满意度反映图书馆服务的人文关怀,体现图书馆服务绩效量化追求的终极目标;读者满意度利于提升图书馆馆员的综合素质,表明图书馆服务绩效量化存在的现实价值。
Readers＇ satisfaction and library service performance are two theoretical dimensions in modern library theories.Readers＇ satisfaction strengthens the ecological concept of library service and it is the basis of library service performance quantification.Readers＇ satisfaction also reflects library humanistic concern and the ultimate goal of library service performance quantification.Readers＇ satisfaction is good for promoting the comprehensive quality of librarians and showing the real value of library service performance quantification.
出处
《高校图书馆工作》
CSSCI
2011年第1期87-89,共3页
Library Work in Colleges and Universities
基金
长沙理工大学2009年度教学改革研究项目"有效利用文献信息资源的研究与实践"(编号JG0918)阶段性成果之一
关键词
高校图书馆
读者满意度
图书馆服务绩效
生态理念
人文关怀
University library.Readers＇ satisfaction.Library service performance.Ecological concept.Humanistic care.
