摘要
研究学科馆员服务中的用户沟通问题具有理论意义和现实意义。通过回顾学科用户研究现状,分析学科用户沟通的作用和具体过程,提出在目前的学科馆员服务实践中主要有4种用户沟通障碍:编码与解码的差异性障碍;人际交往障碍;学科障碍;沟通环境方面的障碍;针对上述障碍提出5项改进策略。
Researching on subject users＇ communication in subject-hbrary service has theoretic meaning and practical meaning. The paper reviews research situation of subject user and analyzes the communication＇ s roles and its approach process. Then it proposes that there are four barriers in service practice：difference barrier between coding and decoding, human communication barrier, subject barrier, and communication environment barrier. The paper also puts outward five effective measures.
出处
《图书情报工作》
CSSCI
北大核心
2009年第13期104-107,128,共5页
Library and Information Service
关键词
学科馆员
学科服务
用户沟通
用户研究
沟通障碍
subject librarian information communication research on reader barrier to communication
